News & Blog

News

Customer experience focus groups

Here at Geelong Regional Libraries, we are aiming to better understand what our customers are looking for when using our services.

To do this, we need your help!

We are running a number focus groups in June to understand what matters most to our customers and community so we can work towards delivering an experience that meets your needs. 

If you’re available 5:30pm – 7:00pm on Thursday 13 June, or Tuesday 18 June (either in person at Leopold Library, or by joining an online meeting), and would love the opportunity to contribute, please submit an expression of interest HERE.

We are looking for a diverse range of people, ages, background, locations and those who use our services frequently and those who don't use our services much at all - there are no right or wrong answers.

To thank you for your time, each participant selected and who participates in the focus group, will receive a $20  Coles Myer gift voucher.

Any information you provide will be used solely for the purpose of coordinating this research. Your responses will be kept confidential and will only be accessed by authorised personnel involved in the organisation and facilitation of the focus group. Rest assured that your data will not be shared with any third parties, and will not be used for any purposes other than those stated above.

Back to news

You may also like...

News

Expressions of interest: Children's & youth events at the library

Calling all creatives, community groups and organisations - we're seeking applications for engaging children and youth events.

News

Libraries closed for Labour Day public holiday

A friendly reminder that all our libraries are closed for the Labour Day public holiday on Monday 9 March.

News

Geelong Regional Libraries announces Acting CEO

David Semmens will take on the role as Geelong Regional Libraries Acting CEO from 28 February 2026, until a permanent CEO has been appointed.

News

Meet our Virtual Writer in Residence: Oshadha Perera

Late last year, Geelong Regional Libraries was thrilled to welcome Oshadha Perera as our Virtual Writer in Residence, as part of the Melbourne City of Literature’s UNESCO City of Literature network.

News

Geelong Regional Libraries CEO to depart

Geelong Regional Libraries CEO Vanessa Schernickau has resigned to undertake a PhD.

News

New catering options for Wurdi Youang – Geelong Library

We’re excited to announce fresh catering options for Wurdi Youang, the dedicated events space on Level 5 of Geelong Library & Heritage Centre, ideal for hosting memorable gatherings.