Graphic:"CORONAVIRUS (COVID-19) & GEELONG REGIONAL LIBRARIES.... LIBRARIES NOW OPEN"

LIBRARIES NOW OPEN

Geelong Regional Library Corporation branches, mobile libraries and return chutes are now open, with regular operating hours.

All staff and customers will be required to wear a face mask when inside libraries, unless they have a lawful reason not to.

Click & Collect, Click & Deliver, (some) in-person library events and all outreach services also resumed as normal from Thursday 18 February. 

We look forward to seeing you back at the library!

For further details about our service at this time, please explore the FAQs section at the bottom of this page.


CLICK & COLLECT SERVICE

All Geelong Regional Libraries’ members who are currently living within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast Shire and Golden Plains Shire council areas can continue to access our contactless Click & Collect service. Find out more here.


CLICK & DELIVER HOME DELIVERY SERVICE

Our ‘Click & Deliver’ service is available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility available to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.


MOBILE LIBRARIES

Mobile libraries are operating their regular timetables.

Mobile library customers can also choose to collect holds and return Collection items contact-free at their designated stop. Find out our more on the Click & Collect page


CHECK OUT OUR DIGITAL RESOURCES

The library's many digital resources, including our extensive eCollection, remain available to library members. These resources include eBooks and eAudiobooks, activities for children, streaming TV and movies service, digital newspapers and magazines, and more.

STAY UP-TO-DATE

We will continue to update this page with details relating to library services during this time. You can also stay updated with news from the library by:

• following our social media accounts (Facebook, Instagram and Twitter)
subscribing to our monthly eNewsletter
• signing up for email updates related to library services at this time.


FREQUENTLY ASKED QUESTIONS

Last updated Wednesday 17 February 2021

Are libraries open?

All Geelong Regional Library Corporation branches and mobile libraries are now open, with regular hours

Are there restrictions on visitor numbers in libraries?

In line with Victorian Government advice, we have increased visitor capacity limits in most of our libraries. Library staff will let you know if you need to wait before entering, and we thank you for your patience and cooperation. The following visitor capacities apply as of Saturday 2 January.

Branch/mobile Maximum visitor capacity in library
Bannockburn 100
Barwon Heads 30
Belmont 200
Bellarine Surf Coast Mobile 7
Chilwell 17
Corio 150
Drysdale 100
Geelong West 40
Golden Plains Mobile 5
Highton 33
Lara 45
Leopold 200
Newcomb 170
Ocean Grove 100
Queenscliff 8
Torquay 170
Waurn Ponds 200
Geelong Library & Heritage Centre 650 visitors across the building

 

Is the Geelong Heritage Centre open?

The Geelong Heritage Centre is now open with its regular hours.

 

Are Mobile Libraries operating?

The Bellarine Surf Coast and Golden Plains Mobile Libraries are now open and operating on their normal schedules.

Mobile library customers can also choose to collect holds and return Collection items contact-free at their designated stop. Find our more on the Click & Collect page

Please note the following points in relation to how mobile libraries are operating:

  • While the normal schedules are in place, there might be some slight delays in the Mobile Libraries arriving at each stop due to extra cleaning, which will be undertaken at the end of each scheduled stop.
  • Please wait outside until you are invited to board the Mobile Library, as capacity limits will apply. 
  • Please limit your browsing to under 10 minutes (less during busy times).
  • Visitors may be asked to limit their browsing to 5-10 minutes to allow everyone a chance to board the Mobile Library. 
  • Please follow the directions of staff. 

Are library return chutes open?

Library return chutes are open as normal.

Is Click & Collect available?

Our Click & Collect service is now available; for more information visit our Click & Collect page.

All Geelong Regional Libraries’ members who are currently living within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast Shire and Golden Plains Shire council areas can access our contactless Click & Collect service.

Library members can place holds on up to 30 items (books, magazines, CDs, DVDs).

Find out more on our Click & Collect page.

Can I access the Click & Deliver service?

Requests for our ‘Click & Deliver’ service are available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.

When are collection items due back to the library? Will I get overdue fees?

During the February lockdown period when libraries and return chutes were closed, due dates for borrowed items due during the lockdown were extended and no fees accrued for the days during this period.

From Thursday 18 February, normal loan periods will apply for collection items and overdue fees will be applied for late items.

Please speak to a staff member at your library if you need further advice about fees, or to discuss your situation.

Have in-person library events resumed? What about children’s events like Story Time?

Some of our events, including some author talks, Preschool Story Time and Baby Time sessions are now being delivered in-person with booking requirements and participation limits. Please take note when making your booking, as many of our events remain virtual.

Toddler Time remains online until further notice or unless otherwise specified. 

Please see our What’s On page event information and registrations. 

The Geelong Regional Library Corporation will continue to deliver quality events and programs for children, young people and adults online; for further information see Your Library @ Home

Can I access the Home Library Service?

Yes.  Please click here to find out more.

How do I use the Print & Collect service?

We’re happy to be able to offer printing services via a contactless Print & Collect service at selected branches – Geelong Library & Heritage Centre, Belmont Library, Corio Library, Ocean Grove Library and Torquay Library. Refer to the Wireless Printing information on this page or contact the branch directly to find out more.

Will I need to show ID when I enter a library?

The GRLC is required by the Government to capture the contact details of each person that enters a library branch - in the same way as restaurants and cafes.  You will be asked to check in via the Service Victoria app on your smartphone at the concierge desk, or provide a first name and phone number when you enter a branch so a staff member can complete the check in process for you.

Is there a time limit on my visit to the library?

There are currently no time limits on visits to library branches. Visitors to Mobile Libraries may be requested to limit their visit to 10 minutes.
 

Do I need to wear a face covering in the library, Heritage Centre or Mobile Library?

Face masks must be worn inside libraries, unless you have a lawful reason not to wear one. 

Can I use the computers and WiFi in branches?

Yes! You are welcome to use the WiFi, computers and iPads in branch. Normal time limits will apply when using PCs. Children’s Play and Learn computers are unavailable for the time-being.

What activities, items and services are unavailable in libraries?

Unfortunately, until further notice the following items/services are not currently available in our libraries:

• Community puzzles and board games, giant games
• Collection Activators, activity tables
• Makerspace equipment (except sewing machines at Corio Library)
• Many in-person (live) events and programs
• Children’s Play and Learn PCs
• Gaming consoles (and arcade machine)

Other items/services may also be affected. Thanks for your understanding.

Changes to using the Geelong Heritage Centre Reading Room

Please note the following important information regarding visiting the Geelong  Heritage Centre (GHC) Reading Room:

  • Visitors to the GHC Reading Room will not be permitted to bring any bags and/or loose papers etc. into the Heritage Centre. Plain paper and pencils will be provided to visitors if required that they can take away with them on leaving.
  • Lockers on Level 3 will not be available to use as they are normally for GHC Reading Room visitors.

Is it safe to handle books? What precautions have you put in place?

Yes, it is safe to handle our physical collection items such as books, DVDs and CDs.

Following the success of the Victorian response to COVID-19, we have decided to and join the majority other Victorian libraries in ceasing the quarantine of collection items as a step towards a COVIDSafe Summer.
The 72-hour quarantine of items was introduced when we re-opened in June but we are now confident that this measure is no longer necessary. The removal of the quarantine will mean that collection items will become available for borrowing sooner and we thank our members for their patience over the last 6 months.

Coronavirus COVID-19 resources and information

For general information about COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

If you or someone you know requires information in languages other than English, you can also find factual information about the virus, myth-busting factsheets and printable posters in a range of community languages at the Department of Health & Human Services website.  A translator service is also available for the coronavirus hotline; call 131 450.

Coronavirus (COVID-19) Health Alert: The Australian Department of Health is monitoring the outbreak of COVID-19 in Australia, and will update this alert every day with the latest medical advice and official reports.

WHO - Coronavirus disease (COVID-19) outbreak: The World Health Organisation information is providing updates and guidance regarding COVID-19.

Smartraveller – Coronavirus (COVID-19): Travel advice from the Australian Department of Foreign Affairs and Trade, for Australians travelling or returning from overseas.

I have further questions. Can you help me?

Please call us on (03) 4201 0600, contact your local branch, message us on social media, or email info@grlc.vic.gov.au. We will get back to you as soon as possible.