TEMPORARY LIBRARY CLOSURES

Due to the State Government’s announcement of Stage 3 Restrictions for regional Victoria, Geelong Regional Library Corporation will be closing all branches and mobile library services from Wednesday 5 August (at the usual branch closing time) for a period of at least six weeks.

While we are disappointed to close our doors again, we remain dedicated to doing our bit to protect the health and wellbeing of our community and our staff. We look forward to seeing our communities when we re-open.

During our closure, external return chutes will remain open 24 hours a day and collection items can be returned. However, due dates for borrowed items have been extended until libraries re-open and no fines will be issued during this period.

Library programming, live events and most outreach services remain suspended until further notice. 

For further details about our service at this time, please explore the FAQs section at the bottom of this page. We look forward to seeing our communities when we re-open.

CLICK & DELIVER IS COMING

We’re pleased to be able to offer a Click & Deliver service while library branches are closed. Starting from Wednesday 12 August, all Geelong Regional Libraries’ members who live within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast and Golden Plains Shire Council areas will be able to access the new delivery service. Further information about this service will be available on this page soon.

CHECK OUT OUR DIGITAL RESOURCES

The library's many digital resources, including our extensive eCollection, remain available to library members while library branches are closed. These resources include eBooks and eAudiobooks, activities for children, streaming TV and movies service, digital newspapers and magazines, and more.

STAY UP-TO-DATE

We will continue to update this page with details relating to library services during this time. You can also stay updated with news from the library by:

• following our social media accounts (Facebook, Instagram and Twitter)
subscribing to our monthly eNewsletter
• signing up for email updates related to library services at this time.

FREQUENTLY ASKED QUESTIONS

Last updated Monday 3 August 2020

Are libraries open?

GRLC library branches (with the exception of Western Heights College Library) and mobiles libraries will be open until the usual branch closing time on Wednesday 5 August. 

From Thursday 6 August, all GRLC library branches and mobile library services will be closed for a period of at least six weeks, due to the State Government’s Stage 3 Restrictions for regional Victoria.

 

Will I need to show ID when I enter a library?

The GRLC is required by the Government to capture the contact details of each person that enters a library branch - in the same way as restaurants and cafes. So we can keep a record of who has visited libraries, you will be asked to present your GRLC library card and photo ID (showing your residential address) to the concierge when you enter a branch. If you don't have a GRLC library card, you will need to present photo ID which shows your residential address. 
 

Do I need to wear a face covering or mask when visiting a library?

As per Victorian Government instructions, all people visiting a GRLC branch or Mobile Library will be required to wear a face covering unless they have a lawful excuse not to do so. We appreciate your cooperation in this matter.

Can I visit GRLC libraries if I live in Metropolitan Melbourne or Mitchell Shire?

In line with the Victorian Government's current Stay at Home Directions for the Metropolitan Melbourne and the Mitchell Shire areas, we are required to refuse entry to a library to any person whose principal place of residence is in these areas. We appreciate your cooperation in this matter. For more information on this topic, please refer to the Department of Health & Human Services website.

Are your return chutes open?

Return chutes at library branches are now open as normal.

During branch closures (from Thursday 6 August), all external return chutes will remain open open 24 hours a day and collection items can be returned. However, due dates for borrowed items will be extended until libraries re-open and no fines will be issued during this period.

I have books or DVDs on loan but can’t return them yet, will I get a fine?

All due dates for borrowed items will automatically be extended until libraries re-open and no fines will be issued during this period.

When can I begin borrowing items and placing holds again?

You can now borrow and place holds from the collection as normal. 

Can I use the computers and WiFi in branches?

You will be able to use the WiFi, computers and iPads, but time limits will apply. In most branches, a 60 minute time limit will apply; in small branches a shorter time limit may apply.

Is it safe to handle books? What precautions have you put in place?

The Geelong Regional Library Corporation is following best practice advice from the Australian Library & Information Association and the guidelines of Safe Work Australia in developing protocols around the handling of collection items moving through the library network and the community.

All items returned through library returns chutes will be quarantined for 3 days (72 hours) before being made available to loan. Strict hygiene rules are in place for library staff and visitors.

What activities, items and services are unavailable?

Unfortunately, until further notice the following items/services will not be available in our libraries:

• Print newspapers
• Community puzzles
• Children’s Play and Learn PCs
• Collection activators, board games, giant games, activity tables
• In-person (live) events
• Makerspace equipment
• Venue Hire (branch meeting rooms and discussion rooms)
• Gaming consoles (and arcade machine).

Other items/services may also be affected.

When will library events resume? What about children’s events like Story Time?

In-person events, including author talks and children’s Story Time sessions, remain suspended until further notice. The Geelong Regional Library Corporation will continue to deliver quality events and programs for children, young people and adults online; for further information see Your Library @ Home

Can I access the Home Library Service?

At this time our Home Library Service is only available to existing clients, however as part of the COVID-19 response, Geelong Regional Libraries is offering a free postal delivery service of library materials for a period of six months to those who meet the eligibility criteria.  Please call Belmont or Corio library to discuss further.

What do I need to know about Mobile Libraries?

Both of our Mobile Libraries have now returned to their regular service. However, there are some changes to how they will be operating: 

  • While the normal schedules are in place, there might be some slight delays in the Mobile Libraries arriving at each stop due to extra cleaning, which will be undertaken at the end of each scheduled stop.
  • Please wait outside until you are invited to board the Mobile Library, as capacity limits will apply. 
  • Visitors may be asked to limit their browing to 5-10 minutes to allow everyone a chance to board the Mobile Library. 
  • Please follow the directions of staff. 

I have further questions. Can you help me?

Please call us on (03) 4201 0600, contact your local branch, message us on social media, or email info@grlc.vic.gov.au. We will get back to you as soon as possible.

Changes to using the Geelong Heritage Centre Reading Room

Please note the following important information items regarding the use the Heritage Centre Reading Room:

  • Due to the limited numbers we can accommodate in the Heritage Centre Reading Room, bookings are required at least 30 minutes in advance, and wherever possible, including details of the records you wish to use so the Heritage Centre can pre-order them to be ready on your arrival. Bookings can be made via email to heritagecentre@grlc.vic.gov.au or by calling the Heritage Centre on (03) 4201 0630 (you can either speak directly to a Heritage Centre staff member or leave a message with your name and contact details for the Heritage Centre team to call back an confirm a booking time).
  • Visitors will not be permitted to bring in any bags and/or loose papers etc. into the Heritage Centre. Plain paper and pencils will be provided to visitors if required that they can take away with them on leaving.
  • Lockers on Level 3 will not be available to use as they are normally for Heritage Centre clients.

CORONAVIRUS (COVID-19) INFORMATION RESOURCES

For general information about COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

If you or someone you know requires information in languages other than English, you can also find factual information about the virus, myth-busting factsheets and printable posters in a range of community languages at the Department of Health & Human Services website.  A translator service is also available for the coronavirus hotline; call 131 450.

Coronavirus (COVID-19) Health Alert: The Australian Department of Health is monitoring the outbreak of COVID-19 in Australia, and will update this alert every day with the latest medical advice and official reports.

WHO - Coronavirus disease (COVID-19) outbreak: The World Health Organisation information is providing updates and guidance regarding COVID-19.

Smartraveller – Coronavirus (COVID-19): Travel advice from the Australian Department of Foreign Affairs and Trade, for Australians travelling or returning from overseas.