Graphic: Libraries are open

LIBRARIES NOW OPEN

We are pleased to advise that our libraries and the Geelong Heritage Centre are now open, with temporarily-amended opening hours. We look forward to seeing you!

For further details about our service at this time, please explore the FAQs section at the bottom of this page.

Following announcements of further easing of restrictions by the Victorian Premier on Sunday 22 November, we are pleased to have increased capacity limits in our libraries in line with Government directions.

Some other restrictions in branches have eased, as summarised below:

• Time limits increased to 2 hours, except in times of high demand
• All magazines are available for browsing
• Sewing machines are available to book at Corio Library
• Increased availability of seating options.

More details – including visitor capacity limits in each library – can be found in the FAQs below.

We remain dedicated to protecting the health and wellbeing of our community and our staff and we continue to offer other services – please read on to find out more.

External return chutes are open 24 hours a day. All borrowed items currently have a 4-week loan period and no fines will be issued during this period.

We’re happy to offer printing services via a contactless Print & Collect service at selected branches – Geelong Library & Heritage Centre, Belmont Library, Corio Library, Ocean Grove Library and Torquay Library.

In-person library programming, live events and most outreach services remain suspended until further notice. 

Please continue to refer to this page and our social media channels for information and updates.


CLICK & COLLECT SERVICE

All Geelong Regional Libraries’ members who are currently living within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast Shire and Golden Plains Shire council areas can continue to access our contactless Click & Collect service. Find out more here.


CLICK & DELIVER HOME DELIVERY SERVICE

Our ‘Click & Deliver’ service is available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility available to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.


MOBILE LIBRARIES

Our mobile libraries have resumed their normal schedule, with two changes; the Bellarine and Surf Coast Mobile Library will operate every second Saturday at Anglesea on the following dates: 

  • Saturday 14 November  9.30-12.00pm
  • Saturday 28 November  9.30-12.00pm
  • Saturday 12 December  9.30-12.00pm

The Golden Plains Mobile Library will not be operating on Saturdays for the time-being. Mobile library customers can also choose to collect holds and return Collection items contact-free at their designated stop. Find out our more on the Click & Collect page


CHECK OUT OUR DIGITAL RESOURCES

The library's many digital resources, including our extensive eCollection, remain available to library members. These resources include eBooks and eAudiobooks, activities for children, streaming TV and movies service, digital newspapers and magazines, and more.

STAY UP-TO-DATE

We will continue to update this page with details relating to library services during this time. You can also stay updated with news from the library by:

• following our social media accounts (Facebook, Instagram and Twitter)
subscribing to our monthly eNewsletter
• signing up for email updates related to library services at this time.


FREQUENTLY ASKED QUESTIONS

Last updated Monday 23 November 2020

Are libraries open?

Yes! Our libraries are now open, with temporarily-amended hours:

  • Library branches previously open until 8pm (Geelong Library & Heritage Centre, Belmont Library, Corio, Geelong West, Leopold, Torquay and Waurn Ponds) will close at 6pm weekdays.
  • Waurn Ponds Library will be open until 6pm weekdays, and from 9am-1pm on Saturdays and 2pm-5pm Sundays.
  • Western Heights College Library will be open from 3pm-7pm Wednesdays, and 9am-12pm Saturdays.
  • Please note Queenscliff Library is currently closed to allow for relocation to temporary premises, and will open soon at 18 Hesse Street.
  • All other weekday and weekend opening hours across our library branches will be as normal.
  • Mobile libraries have resumed a regular schedule with the two exceptions: Bellarine and Surf Coast Mobile Library will operate every second Saturday and the Golden Plains Mobile Libraries will not be operating on Saturdays for the time-being.

 

Are there restrictions on visitor numbers in libraries?

Yes. From Monday 23 November, the following capacity limits will apply in our branches and mobiles libraries, as per Government directions. Library staff will let you know if you need to wait before entering, and we thank you for your patience and cooperation.

Branch/mobile Maximum visitor capacity in library
Bannockburn 50
Barwon Heads 17
Belmont 150
Bellarine Surf Coast Mobile 3
Chilwell 17
Corio 150
Drysdale 60
Geelong West 40
Golden Plains Mobile 2
Highton 33
Lara 45
Leopold 130
Newcomb 95
Ocean Grove 62
Queenscliff Currently closed until further notice
Torquay 95
Waurn Ponds 150
Geelong Library & Heritage Centre 150 visitors across the building

 

Is the Geelong Heritage Centre open?

Yes! The Geelong Heritage Centre is now open with the following hours:

Tuesday – Friday 9am-5pm

Saturdays 10am-1pm

 

Are Mobile Libraries operating?

Our mobile libraries have resumed their normal schedule, with two changes;

  • the Bellarine and Surf Coast Mobile Library will operate every second Saturday 
  • the Golden Plains Mobile Libraries will not be operating on Saturdays for the time being.

Mobile Library customers can also choose to collect holds and return Collection items contact-free at their designated stop. Find our more on the Click & Collect page

Please note the following points in relation to how mobile libraries are operating:

  • While the normal schedules are in place, there might be some slight delays in the Mobile Libraries arriving at each stop due to extra cleaning, which will be undertaken at the end of each scheduled stop.
  • Please wait outside until you are invited to board the Mobile Library, as capacity limits will apply. 
  • Please limit your browsing to under 10 minutes (less during busy times).
  • Visitors may be asked to limit their browsing to 5-10 minutes to allow everyone a chance to board the Mobile Library. 
  • Please follow the directions of staff. 

Are library return chutes open?

Return chutes at library branches are open as normal. 

Is Click & Collect available?

All Geelong Regional Libraries’ members who are currently living within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast Shire and Golden Plains Shire council areas can access our contactless Click & Collect service.

Library members can place holds on up to 30 items (books, magazines, CDs, DVDs).

Find out more on our Click & Collect page.

Can I access the Click & Deliver service?

Requests for our ‘Click & Deliver’ service are available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.

When are collection items due back to the library? Will I get overdue fines?

While libraries are operating with temporary hours, all borrowed items will have a 4 week loan period and no fines will be issued during this period.

When will library events resume? What about children’s events like Story Time?

In-person events, including author talks and children’s Story Time sessions, remain suspended until further notice. The Geelong Regional Library Corporation will continue to deliver quality events and programs for children, young people and adults online; for further information see Your Library @ Home

Can I access the Home Library Service?

Yes.  Please click here to find out more.

How do I use the Print & Collect service?

We’re happy to be able to offer printing services via a contactless Print & Collect service at selected branches – Geelong Library & Heritage Centre, Belmont Library, Corio Library, Ocean Grove Library and Torquay Library. Refer to the Wireless Printing information on this page or contact the branch directly to find out more.

Will I need to show ID when I enter a library?

The GRLC is required by the Government to capture the contact details of each person that enters a library branch - in the same way as restaurants and cafes.  You will be asked to scan your GRLC library card at the concierge desk when you enter a branch so that we can keep a record of who has visited libraries. If you don't have a GRLC library card, your name and contact details will be recorded manually.

Is there a time limit on my visit to the library?

Yes, your visit to branches will be limited to two hours. In periods of high demand, visitors may be requested to keep their visit shorter than this, at the discretion of library staff. This is to allow everyone the chance to access the library. Mobile library visits are limited to 10 minutes. Thank you for your understanding.
 

Do I need to wear a face covering or mask when visiting a library?

Yes. As per Victorian Government instructions, all people visiting a GRLC branch or Mobile Library, as well as staff, will be required to wear a face covering unless they have a lawful excuse not to do so. We appreciate your cooperation in this matter.

Can I use the computers and WiFi in branches?

Yes! You are welcome to use the WiFi, computers and iPads in branch. Normal time limits will apply when using PCs. Children’s Play and Learn computers are unavailable for the time-being.

What activities, items and services are unavailable in libraries?

Unfortunately, until further notice the following items/services are not currently available in our libraries:

• Print newspapers
• Community puzzles and board games, giant games
• Collection Activators, activity tables
• Makerspace equipment (except sewing machines at Corio Library)
• In-person (live) events and programs
• Children’s Play and Learn PCs
• Venue Hire (Meeting rooms may be available for hire for essential community services only. Please contact us for further information.)
• Gaming consoles (and arcade machine)

Other items/services may also be affected. Thanks for your understanding.

Changes to using the Geelong Heritage Centre Reading Room

Please note the following important information regarding visiting the Geelong  Heritage Centre (GHC) Reading Room:

  • Any item from the GHC archive, microfilm and fiche, CDs, indexes or reference collection material, used by visitors in the GHC Reading Room will be quarantined for 72 hours immediately after use.
  • Visitors to the GHC Reading Room will not be permitted to bring any bags and/or loose papers etc. into the Heritage Centre. Plain paper and pencils will be provided to visitors if required that they can take away with them on leaving.
  • Lockers on Level 3 will not be available to use as they are normally for GHC Reading Room visitors.

Is it safe to handle books? What precautions have you put in place?

The Geelong Regional Library Corporation is following best practice advice from the Australian Library & Information Association and the guidelines of Safe Work Australia in developing protocols around the handling of collection items moving through the library network and the community.

All items returned through library return chutes will be quarantined for 3 days (72 hours) before being made available to loan. Strict hygiene rules are in place for library staff and visitors.

Has there been a confirmed Coronavirus case in a library?

Leopold Library was closed and deep cleaned following a confirmed case of Coronavirus (COVID-19) in a staff member of Geelong Regional Library Corporation. This person worked at Leopold Library on Tuesday 28 July whilst asymptomatic, but may have been infectious at the time. Click here for more information.

Coronavirus COVID-19 resources and information

For general information about COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

If you or someone you know requires information in languages other than English, you can also find factual information about the virus, myth-busting factsheets and printable posters in a range of community languages at the Department of Health & Human Services website.  A translator service is also available for the coronavirus hotline; call 131 450.

Coronavirus (COVID-19) Health Alert: The Australian Department of Health is monitoring the outbreak of COVID-19 in Australia, and will update this alert every day with the latest medical advice and official reports.

WHO - Coronavirus disease (COVID-19) outbreak: The World Health Organisation information is providing updates and guidance regarding COVID-19.

Smartraveller – Coronavirus (COVID-19): Travel advice from the Australian Department of Foreign Affairs and Trade, for Australians travelling or returning from overseas.

I have further questions. Can you help me?

Please call us on (03) 4201 0600, contact your local branch, message us on social media, or email info@grlc.vic.gov.au. We will get back to you as soon as possible.