Green image with white text: Libraries now open

ALL LIBRARIES ARE NOW OPEN

All of our library branches and mobile libraries are currently open! We look forward to seeing you there. 

Please note, Western Heights College Library will be open on Wednesday 29 September (9am-3pm) and Saturday 2 October (9am-midday) during school holidays. Please see here for more details of opening hours and restrictions at this branch. 

For further details about our service at this time, please explore the FAQs section at the bottom of this page.

CLICK & COLLECT

  • A contactless Click & Collect service is available, and you can place bookings via the online form or by calling your local library. This service is available at all libraries except Western Heights College Library.
  • The Click & Collect service is available:
    • Monday to Friday, 9am-5pm at all branches (other than Western Heights College)
  • Place bookings via the online form or by calling your local library.
     

CHECK OUT OUR DIGITAL RESOURCES

The library's many digital resources, including our extensive eCollection, are always available. These resources include eBooks and eAudiobooks, activities for children, streaming TV and movies service, digital newspapers and magazines, and more.

STAY UP-TO-DATE

We will continue to update this page with details relating to library services during this time. You can also stay updated with news from the library by:

• following our social media accounts (Facebook, Instagram and Twitter)
subscribing to our monthly eNewsletter
• signing up for email updates related to library services at this time.


FREQUENTLY ASKED QUESTIONS

Last updated Tuesday 28 September.

Are libraries open?

Yes! All libraries in the network are open. 

Please note that people who reside in Metro Melbourne and Mitchell Shire will be unable to visit our libraries until further notice.

Are Mobile Libraries operating?

Yes, all mobile libraries will be operating on regular timetables. 

Please note the following points in relation to how mobile libraries are operating:

• While the normal schedules are in place, there might be some slight delays in the Mobile Libraries arriving at each stop due to extra cleaning, which will be undertaken at the end of each scheduled stop.
• Please wait outside until you are invited to board the Mobile Library, as capacity limits will apply.
• Visitors may be asked to limit their browsing to 5-10 minutes to allow everyone a chance to board the Mobile Library.
• Please follow the directions of staff.

Are library return chutes open?

Return chutes at library branches are open as normal.

Is Click & Collect available?

Yes! We continue to provide Click & Collect. Find out more on our Click & Collect page.

Can I access the Click & Deliver service?

Requests for our ‘Click & Deliver’ service are available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.

Do I need to show ID when I visit the library?

No, you will not be required to show ID. However, we ask everyone to follow the Victorian Government directives; only residents of Regional Victoria (except Mitchell Shire) are able to enter our libraries.

Are there restrictions on visitor numbers in libraries?

Yes. Number limits will apply, according to Government guidelines. Library staff will let you know if you need to wait before entering. 

Do I need to wear a face mask when visiting a library?

Yes. As per Victorian Government instructions, all people visiting a library or mobile library, as well as staff, will be required to wear a face mask unless they have a lawful reason not to.

Will there be time limits for my visit?

In times of high demand, our staff may be enforcing a 60 minute time limit for your visit. This is to ensure as many members of our community as possible can access our libraries.

Please note, this time limit will be shorter in our mobile libraries. We thank you for your cooperation.

Are in-person library events running?

Density limits mean that, unfortunately, some of our in-person events may be cancelled, postponed or transferred online; you will be contacted if you have booked into a session that is impacted. The latest information about individual events and programs can be found in the event listing in the 'What's On' section of our website. 

We will continue to provide updates about the situation with in-person events as we receive further news from the Government about easing of restrictions.

Can I use the computers and WiFi in branches?

Yes! You are welcome to use the WiFi, computers and iPads in branch. A one-hour time limit for computers may be enforced, at the discretion of library staff. This would apply in times of high demand to allow other community members access.

How do I use the Print & Collect service?

We’re happy to be able to offer printing services via a contactless Print & Collect service at selected branches – Geelong Library & Heritage Centre, Belmont Library, Corio Library, Ocean Grove Library and Torquay Library. Refer to the Wireless Printing information on this page or contact the branch directly to find out more.

Can I access the Home Library Service?

The Home Library Service continues to deliver items. Find out further details about this service here.

Can I access the Click & Deliver service?

Requests for our ‘Click & Deliver’ service are available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.

What activities, items and services are unavailable?

Unfortunately, until further notice the following items/services are not currently available in our libraries:

• Community Puzzles and board games, giant games
• Collection Activators, activity tables
• Makerspace equipment
• Some in-person (live) events and programs

Other items/services may also be affected.

Coronavirus COVID-19 resources and information

For general information about COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

If you or someone you know requires information in languages other than English, you can also find factual information about the virus, myth-busting factsheets and printable posters in a range of community languages at the Department of Health & Human Services website.  A translator service is also available for the coronavirus hotline; call 131 450.

Coronavirus (COVID-19) Health Alert: The Australian Department of Health is monitoring the outbreak of COVID-19 in Australia, and will update this alert every day with the latest medical advice and official reports.

WHO - Coronavirus disease (COVID-19) outbreak: The World Health Organisation information is providing updates and guidance regarding COVID-19.

Smartraveller – Coronavirus (COVID-19): Travel advice from the Australian Department of Foreign Affairs and Trade, for Australians travelling or returning from overseas.

I have further questions. Can you help me?

Please call us on (03) 4201 0600, contact your local branch, message us on social media, or email info@grlc.vic.gov.au. We will get back to you as soon as possible.