LIBRARIES RE-OPENING MONDAY 26 OCTOBER

Following the State Government announcement on Sunday 18 October regarding the further easing of restrictions, we are pleased to advise that libraries and the Geelong Heritage Centre will re-open from Monday 26 October with temporarily-amended opening hours. More details will be shared on our social media and this page in coming days. We can’t wait to welcome you back to the library!

We remain dedicated to protecting the health and wellbeing of our community and our staff and we continue to offer other services – please read on to find out more.

External return chutes are open 24 hours a day. Due dates for borrowed items will be extended so that no items are due until at least 12 November.  No fines will be issued during this period.

In-person library programming, live events and most outreach services remain suspended until further notice.

For further details about our service at this time, please explore the FAQs section at the bottom of this page.


CLICK & COLLECT SERVICE

All Geelong Regional Libraries’ members who are currently living within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast Shire and Golden Plains Shire council areas can continue to access our contactless Click & Collect service. Find out more here.


CLICK & DELIVER HOME DELIVERY SERVICE

Our ‘Click & Deliver’ service is available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility available to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.


MOBILE LIBRARIES

Mobile Libraries are currently operating (with some minor disruptions) on their regular routes. Mobile Library customers can collect holds and return Collection items contact-free at their designated stop. Find our more on the Click & Collect page.


CHECK OUT OUR DIGITAL RESOURCES

The library's many digital resources, including our extensive eCollection, remain available to library members. These resources include eBooks and eAudiobooks, activities for children, streaming TV and movies service, digital newspapers and magazines, and more.

STAY UP-TO-DATE

We will continue to update this page with details relating to library services during this time. You can also stay updated with news from the library by:

• following our social media accounts (Facebook, Instagram and Twitter)
subscribing to our monthly eNewsletter
• signing up for email updates related to library services at this time.


FREQUENTLY ASKED QUESTIONS

Last updated Tuesday 20 October 2020

Are libraries open?

We look forward to welcoming you back when we re-open from Monday 26 October. We will open with temporarily-amended hours:

  • Library branches previously open until 8pm (Geelong Library & Heritage Centre, Belmont Library, Corio, Geelong West, Leopold, Torquay and Waurn Ponds) will close at 6pm weekdays.
  • Waurn Ponds Library will be open until 6pm weekdays, and from 9am-1pm on Saturdays and 2pm-5pm Sundays.
  • Western Heights College Library will be open from 3pm-7pm Wednesdays, and 9am-12pm Saturdays.
  • Please note Queenscliff Library is currently closed to allow for relocation to temporary premises, and will open on Wednesday 4 November at 18 Hesse Street.
  • All other weekday and weekend opening hours across our libraries will be as normal.

 

Is the Geelong Heritage Centre open?

The Geelong Heritage Centre will re-open on Monday 26 October. See below for more information about a range of Heritage Centre services available before the 26 October.
 

Are Mobile Libraries operating?

Mobile Libraries will be re-opening from Monday 26 October. A contactless collection service is currently operating on our Mobile Libraries. Library members can pick up holds and return collection items at their usual stop on the Mobile Library routes.

Please note the following process:

  • Customers can collect their items at their normal designated stop, and do not need to make an appointment in advance.
  • On arrival at the stop, please call the mobile number displayed prominently on the Mobile Library vehicle, to alert staff of your arrival.
  • A staff member will gather your items, check them out on your library card and place them in the designated pickup spot for you to collect.
  • Mobile Library customers who would prefer to pick up collection items from a library branch can organise a Click & Collect appointment -please call the branch to arrange.

Please be aware that there will be some disruptions to Mobile Library services on weekends during October and November 2020:

The Bellarine Surf Coast Mobile will only operate every second Saturday, offering contactless collection and return of items. Operation dates are Saturdays 31 October, 14 November and 28 November.

The Golden Plains Mobile Library will not operate on Saturday 17 October and Saturday 21 November.

How does Click & Collect work?

All Geelong Regional Libraries’ members who currently live within the City of Greater Geelong, the Borough of Queenscliffe, Surf Coast Shire and Golden Plains Shire council areas can access our contactless Click & Collect service. Library members can place holds on up to 30 items (books, magazines, CDs, DVDs) and items will automatically have a loan period of 8 weeks, though extensions are always available.

Find out more on our Click & Collect page.

Are library return chutes open?

Return chutes at library branches are open as normal. Due dates for borrowed items will be extended so that no items are due until 12 November. No fines will be issued during this period.

Can I access the Click & Deliver service?

Requests for our ‘Click & Deliver’ service are available to people who meet certain criteria for vulnerability, or who are 60 years plus, or who are living in a remote location. There is some flexibility to meet the needs of people who may be experiencing difficulties or access issues; find out more on our Click & Deliver page.

I have borrowed items – how can I return them? Will I get overdue fines?

During branch closures, all external return chutes remain open 24 hours a day, and collection items can be returned. However, due dates for borrowed items (including items currently on loan) will automatically be extended until 12 November. So if you prefer to hold on to items until 12 November, that’s fine. No fines will be issued during this period.

I have an item on hold – will I be able to access it while libraries are closed?

We are pleased to offer a Click & Collect service. If you have an item on hold, it will automatically be included in your Click & Collect order, unless you indicate otherwise.Find out more on our Click & Collect page.

eCollection items, such as eBooks and eAudiobooks, are available via our online catalogue.

Is it safe to handle books? What precautions have you put in place?

The Geelong Regional Library Corporation is following best practice advice from the Australian Library & Information Association and the guidelines of Safe Work Australia in developing protocols around the handling of collection items moving through the library network and the community.

All items returned through library return chutes will be quarantined for 3 days (72 hours) before being made available to loan. Strict hygiene rules are in place for library staff and visitors.

When will library events resume? What about children’s events like Story Time?

In-person events, including author talks and children’s Story Time sessions, remain suspended until further notice. The Geelong Regional Library Corporation will continue to deliver quality events and programs for children, young people and adults online; for further information see Your Library @ Home

What Geelong Heritage Centre services are available while it is closed?

While the Heritage Centre Reading Room is closed to the public, a range of services are still available.

Heritage Centre staff are available to handle enquiries and requests for information, such as:

  • Family history or heritage research questions
  • Requests for access to digital copies or images from the archive collection
  • High resolution copies of records

(Please note that a fee may apply for some of these services.)

Contact us directly by email – heritagecentre@grlc.vic.gov.au or phone (03) 4201 0600.

• Explore the Geelong Heritage Centre Archive online, with access to descriptions of 46,000+ records 
• Search the Heritage Centre reference collection catalogue of 8,000+ items

Has there been a confirmed Coronavirus case in a library?

Leopold Library was closed and deep cleaned following a confirmed case of Coronavirus (COVID-19) in a staff member of Geelong Regional Library Corporation. This person worked at Leopold Library on Tuesday 28 July whilst asymptomatic, but may have been infectious at the time. Click here for more information.

Can I access the Home Library Service?

Yes.  Please click here to find out more.

I have further questions. Can you help me?

Please call us on (03) 4201 0600, contact your local branch, message us on social media, or email info@grlc.vic.gov.au. We will get back to you as soon as possible.

Coronavirus COVID-19 resources and information

For general information about COVID-19 and how to best manage your risks, please visit the Department of Health & Human Services website.

If you or someone you know requires information in languages other than English, you can also find factual information about the virus, myth-busting factsheets and printable posters in a range of community languages at the Department of Health & Human Services website.  A translator service is also available for the coronavirus hotline; call 131 450.

Coronavirus (COVID-19) Health Alert: The Australian Department of Health is monitoring the outbreak of COVID-19 in Australia, and will update this alert every day with the latest medical advice and official reports.

WHO - Coronavirus disease (COVID-19) outbreak: The World Health Organisation information is providing updates and guidance regarding COVID-19.

Smartraveller – Coronavirus (COVID-19): Travel advice from the Australian Department of Foreign Affairs and Trade, for Australians travelling or returning from overseas.